Meet the Team - Marlow Garage Door Repair Tampa

Meet the Tampa Team Behind Marlow Garage Door Repair Tampa

We started Marlow Garage Door Repair Tampa in 2002 with one truck and a simple belief: show up when you say you will, explain the problem in plain English, and charge the price you quoted. Two decades later, that hasn’t changed. The crew you’ll meet below are the people actually answering your call, driving to your house, and doing the work. They’re background-checked, uniformed, and trained on eight major brands including LiftMaster, Chamberlain, Genie, Clopay, Amarr, Wayne Dalton, Craftsman, and Raynor. No subcontractors, no strangers, no surprises.

Call (850) 761-0207

Our People

Jaylen Ross, Owner

Jaylen founded Marlow Garage Door Repair Tampa in 2002 and still takes service calls most weeks. He’s the guy who’ll tell you straight that your garage door is loud at 6 a.m. because your neighbors called him about it too, and he’s heard that complaint more times than he can count. Before starting the company, Jaylen spent years working on residential doors across Hillsborough and Pinellas counties, learning which parts fail first in Florida humidity and which brands hold up to salt air. He believes every customer deserves a written price before any work begins, and he built the 365-Day Done Right Promise around that principle: if a repair doesn’t hold up, we come back and fix it free for a full year. Jaylen still lives in Tampa and spends his weekends fishing off the Gandy Bridge.

Marcus T., Lead Technician

Marcus has been with Marlow since 2011 and has probably worked on your street. He specializes in torsion spring systems, the horizontal coils above your door that do most of the lifting, and he can usually tell you what’s wrong before he even gets the ladder off the truck. Marcus holds certifications on LiftMaster and Genie openers, and he keeps his van stocked with springs, cables, rollers, and opener parts so most jobs are one visit. He’s the quiet one on the crew, but ask him about the Lightning’s power play and you’ll get an earful about zone entries. Marcus lives in Brandon and has two kids who think every garage door is a toy.

Elena R., Senior Installer

Elena joined Marlow Garage Door Repair Tampa in 2016 after five years doing commercial door work in Miami, and she brought a level of precision that comes from working on heavy industrial equipment. She handles our most complex cable repair jobs, the ones where a snapped cable has left the door jammed half open and the tracks are under tension. Elena is certified on Chamberlain and Raynor systems, and she’s the team lead for training new hires on cable routing and safety. She’s originally from Puerto Rico, fluent in Spanish, and makes a flan that the whole shop fights over every December.

Devon P., Service Coordinator

Devon is the voice you’ll likely hear when you call Marlow Garage Door Repair Tampa at (850) 761-0207. He’s been with us since 2019 and runs our 24/7 phone line, which means a real person answers whether you call at noon or 3 a.m. Devon schedules every job, sends you the live tracking link so you can see your tech on the way, and makes sure the before-and-after photos get to you before the invoice does. He grew up in Seminole Heights and still lives there, which means he can tell you which roads to avoid during Gasparilla. Devon is also the one who reminds the techs to call ahead when they’re ten minutes out, because nobody likes waiting in a driveway wondering.

One Standard, Every Job

Every member of this Tampa team works under the same rules, and they’re not negotiable. We deliver a written price before any work begins, always. The number on that sheet is the number on your invoice, every time. We back every repair with the 365-Day Done Right Promise: if the fix fails within a year, we return and make it right at no cost. And every job runs through The Relay Visibility Guarantee, which means live arrival tracking, before-and-after photos, a written price, and a digital invoice you pay from a link. Book online and see your tech on the way. That’s how Marlow Garage Door Repair Tampa has operated since 2002, and it’s how Jaylen, Marcus, Elena, and Devon will handle your door.

Written by Jaylen Ross, Owner at Marlow Garage Door Repair Tampa, serving Tampa since 2002.